★ B R I D E ' S C U P ★
•Bride's cup is automatically sent white! For example, at checkout, if you order 10 light blue cups, 1 of those cups is white and the other 9 are light blue!
★ C O L O R S ★
•Have a different color scheme you would like? Let us know!
•If you would like assorted color cups, let us know the colors (and quantities) in any notes or text box!
•The color of the design on the colored cups for the girls is typically white, unless there is another color shown in the photos. The white cup will be the inverse and will have the design color of the colored cups, unless shown differently in the photos.
★ D E S I G N S ★
•Want a different design? Want custom text? Let us know- send us a message!
•For names on back- search "Names" in our shop and a link will pop up for you to add to your cart along with the cups here:
★ L I D S & S T R A W S & H A I R TI E S★
•We do have lids and straws in our shop! Please follow this link here:
•Hair ties are a super fun addition to any order- we have tons of colors and patterns besides those listed here:
★ R U S H M Y O R D E R★
•We understand that there are times you are under a time constraint and need your order super fast. Please follow the instructions to RUSH your order here:
★ C A R E I N S T R U C T I O N S ★
•Care instructions are included with each glass and I always recommend hand washing (never soaking) your glasses to ensure that you receive the best results. Decals are made with a high quality outdoor gloss permanent adhesive vinyl. Please note that all products in the Sassy & Co. shop are hand-made, therefore there may be some slight variations within each item. Also, as each item is made to order please allow up to 5 business days for the item to be created. All items are shipped via USPS mail with delivery confirmation. Please allow 3-5 business days for delivery.
★ C U S T O M I T E M S ★
Don't hesitate to send me a message if you would like a customized item or if you have any questions about this product. I would love to accommodate all of your needs; no order is too small or too large. If you need a custom order, please send me a message and I will create a custom listing for you. Please message me and we will do our best to accommodate you!
★F O L L O W U S ★
We have tons of giveaways, coupon codes, promotions, new products, behind the scenes and more!!!! We would love to have you join our community of sweet, amazing women!
3-5 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Current production time is upwards of 5 days once the item is placed (excluding weekends).
For the mugs and glasses, these items are customized with high quality, permanent vinyl. They are made to withstand normal use as well as hand washing. This is not to be confused with sublimation (a type of heat transfer printing).
For mugs, glasses, and hot plates, hand wash ONLY in cool, room temperature water. Always allow to air dry. NOT suitable for the dishwasher. Do not scrub the design. Clean with NON-abrasive sponges to prevents scratching. Do not clean with bleachers or cleansers containing chlorine. A care instruction card is sent with every order!
Yes, of course! I send out cards with packages when asked. Please let me know what to write in the card in "notes to seller" during checkout or you may even send me a message.
Please contact me within 5 days of the item being marked "delivered" with a photo of the broken product. We can discuss our options from there.
Please contact me immediately with the details. We will work together to resolve the issue. Please make sure you read the entire listing description. This will ensure expectations of color, size, material, etc. In CERTAIN cases, we may offer some sort of refund. Refunds do not include the cost of shipping.
Please contact me immediately (no later than 3 days within the date of delivery) so that I can do my best to resolve the issue!
Unfortunately, I will not be able to rectify certain situations when I am contacted later than 3 days after the date of delivery.
Don't worry! Please send us a message ASAP so I can resolve this issue for you! Unfortunately, if you realize after the item has already shipped, you will have to pay for your item to be shipped again (that is, if your item is indeed returned to me-- if not, a repurchase will be necessary! I can send you a coupon code for cases like these!).
Keep in mind, there may be a slight delay in delivery/processing time for those orders where you have inputted the incorrect address!
We are continuously working around the clock to get orders out to you and new items up on our Etsy page!
Do not worry- we will send you a design to choose from midway through the processing time (at approximately day 3 or 4)!
Please keep checking your Etsy messages, though! We are not responsible for delays in the processing time (or delivery time) when we are waiting for you to answer questions regarding your custom design!
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